At Santhem Residences we take your rights seriously and have created our privacy and cookie policies to keep you informed of how your data is used.
If you have any comments or queries about our policies please contact the Data Protection Officer via email on DPO@hallmarkcarehomes.co.uk or via post, Hallmark Care Homes, 2 Kingfisher House, Woodbrook Crescent, Radford Way, Billericay, Essex CM12 0EQ.
Below is our Modern slavery statement for the financial year ending 31 March 2022. If you would like a printed copy of this statement, please contact us on email@example.com.
At Santhem Residences we strive to provide a service that meets the assessed personalised needs of the people who use our services, and which meets the expectations of their families, friends and any professionals involved in their care. However, we acknowledge that on some occasions, we do not get it right and on such occasions, and when negative feedback or a complaint is received, we are fully committed to complete transparency and the undertaking of a robust investigation into the circumstances resulting in this type of feedback.
Whilst receiving negative feedback/complaint can sometimes be uncomfortable, we will always look upon such feedback as an opportunity to improve the service we provide and to learn valuable lessons from the residents, their families and friends and all other stakeholders.
Below is our Feedback policy, which details how we handle feedback. If you have any feedback, please contact the General Manager of Santhem Residences to which your feedback relates. Alternatively, please contact our Central Support team on firstname.lastname@example.org.